IT Support Lead / IT Operations & Security Lead

The IT Support Lead is responsible for end-to-end ownership of local IT operations, cloud

infrastructure, endpoint management, and information security controls. This role combines

hands-on technical execution with leadership, compliance, and audit readiness, ensuring a

secure, scalable, and highly reliable IT environment across Windows and macOS

platforms.

The role also serves as a key SOC 2 / ISO 27001 IT control analyst, working closely with

CISO, internal stakeholders, auditors, and vendors.

Roles & Responsibilities

Infrastructure & Network Administration

• Manage, monitor, and maintain firewall devices (Sophos, Fortinet, etc.).

• Administer access points and enterprise Wi-Fi configurations.

• Troubleshoot LAN/WAN, VPN, and network performance issues.

• Maintain secure and reliable office and remote connectivity.

Cloud & Microsoft 365 Administ...