IT Support Level 3 – SQL

Location: Fully Remote (within Portugal)
Administrative Base: Porto – Douro area
On-site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)

About the Role

We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English.

Main Responsibilities

• Provide advanced technical support and troubleshooting to users

• Assist customers via phone, chat, and email in French and English

• Diagnose software, system, or configuration issues and propose effective solutions

• Work closely with internal technical teams to ensure timely resolution of issues

• Document incidents, solutions, and technical procedures

• Ma...