Job Description
**Job Purpose**
The IT Support Manager is responsible for leading the delivery of high-quality technical support services and ensuring the effective management of all endpoint devices across the organization. This role ensures that end users receive timely and efficient assistance with their IT needs, while maintaining a secure, compliant, and well managed endpoint environment. The IT Support Manager plays a key role in aligning support operations with business objectives, driving continuous improvement, and leading a team of IT professionals to deliver exceptional service and support.
**Tasks**
+ Lead and manage a team of IT professionals providing guidance, mentorship, and performance management.
+ Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service requests.
+ Provide technical support to end users via phone, email, chat, or in person - manage escalations.
+ ...
The IT Support Manager is responsible for leading the delivery of high-quality technical support services and ensuring the effective management of all endpoint devices across the organization. This role ensures that end users receive timely and efficient assistance with their IT needs, while maintaining a secure, compliant, and well managed endpoint environment. The IT Support Manager plays a key role in aligning support operations with business objectives, driving continuous improvement, and leading a team of IT professionals to deliver exceptional service and support.
**Tasks**
+ Lead and manage a team of IT professionals providing guidance, mentorship, and performance management.
+ Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service requests.
+ Provide technical support to end users via phone, email, chat, or in person - manage escalations.
+ ...
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