IT Support

As an IT support coordinator, you will be responsible for the day-to-day support of all access requests for IT systems, business systems, and application support. Strive to provide a high level of service and be independent, vigilant, energetic, responsible and flexible. Ability to multi-task, prioritize, coordinate, work well under pressure and meet deadlines. Should be keen to align towards ITIL methodologies. Reporting Service level management (SLM)and Queue/ticket management. Quality Checks and suggest process improvements. Collaboration with cross-functional teams. Hardware and software troubleshooting. Customer-focused mindset. Documentation and Knowledge Sharing. Requirements Excellent communication and listening skills Ability to work under pressure. B.Tech, BE, MCA degree is a must-have. Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player. Basic Networking Knowledge: Familiarity with TCP/IP, DNS, VPNs, and related network troubleshooting. Experience with Remote Support Tools: Proficiency in using tools like TeamViewer, Remote Desktop, or similar platforms to provide assistance.
B.Tech, BE, MCA degree is a must-have.
0-1 year
• Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player. • Basic Networking Knowledge: Familiarity with TCP/IP, DNS, VPNs, and related network troubleshooting. • Experience with Remote Support Tools: Proficiency in using tools like TeamViewer, Remote Desktop, or similar platforms to provide assistance.