IT Support Officer

Diabetes WA is a leading not-for-profit health organisation dedicated to providing support, education, and programs to thousands of Western Australians at risk of or affected by diabetes. Our dynamic team operates within a caring and empowering culture, committed to providing the essential support, education and services that will allow people affected by diabetes to live full, healthy lives.

The Role

We are looking for an experienced IT Support Officer to support the Diabetes WA IT Specialist in delivering day-to-day IT services across the organisation. Reporting to the IT Specialist and GM - Business Operations, the position involves providing professional technical support to DWA staff and other stakeholders, assisting them with IT requests and resolving basic technical issues.

Type: Part Time 0.6 FTE – which can be worked flexibly over 3 to 5 days per week.

Salary: Competitive salary starting at $37.55 per hour, plus superannuation.

Additional Benefits: Salary packaging, bonus leave days over Christmas-New Year, flexible work arrangements, and a strong focus on professional development with various training opportunities.

Responsibilities

• Provide high quality and customer focussed support service to the DWA staff/user group.
• Prioritise tasks based on urgency and business impact, responding accordingly to ensure incidents are resolved efficiently.
• Troubleshooting level 1 and 2 IT hardware issues, Microsoft Surface docks, Bluetooth connections, monitors, cameras, cabling, etc.
• Application troubleshooting for MS Office 365, SharePoint and Teams.
• Respond to support requests via ticketing systems, phone, email, and in person.
• Escalate complex issues to IT Specialist or external vendors when required.
• Contribute to the training and development of staff to promote skills, and a culture of self-learning.
• Complete the provisioning and de-provisioning of new users and equipment.
• Maintain accurate documentation of systems, procedures, and fixes.
• Assist with the maintenance of the IT asset register.
• Ensure IT practices comply with organisational policies, cybersecurity standards, and WHS requirements.

Ideal Candidate (Selection Criteria)

• Experience in an IT Support/Help Desk role (1-3 years).
• Tertiary Qualification, in information technology or similar.
• A keen understanding of the importance of digital security and privacy, particularly within the health sector.
• Experience with Windows 10/11.
• Experience in creating and updating IT policies, procedures and processes.
• Sound time management, organisation and problem-solving skills.
• Highly effective communication, interpersonal and stakeholder engagement skills.
• Exceptional attention to detail with fast and accurate data entry skills.
• Experience with MS Intune, Azure AD, Business Central and MS Dynamics CRM (Desirable).
• Experience with Adobe suite including Creative Cloud (Desirable).

If you're ready to join our team and contribute to Diabetes WA mission, we encourage you to apply now by submitting your resume and a cover letter via Seek, addressing the above selection criteria.

NOTE: Applications that do not include a cover letter addressing the above selection criteria will not be considered.

Applications Close

Sunday 15 February 2026. Diabetes WA reserves the right to short list and interview candidates prior to this date.

Additional Information

To enquire about this opportunity, please email*******@diabeteswa.com.au, or phone to speak to the People & Culture Team.

Please note that successful candidates will be required to provide a National Police Certificate and a Working with Children Check (if applicable) upon commencement.

Commitment to Diversity & Inclusion

Diabetes WA recognises that our success is a reflection of our workforce, and we are committed to an inclusive culture which values diversity of thought, opinion and background. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse backgrounds, and those living with disabilities.

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