IT Support Officer

Join Western Australia's leading, full-service law firm!

Lavan is a pre-eminent, independent Western Australian law firm with a history of more than 125 years. We are a full-service firm and offer a multi-disciplinary approach. We bring to our clients a specialised local knowledge, local networks and a first-hand understanding of the Western Australian business community.

About the Role

We are looking for a professional and enthusiastic IT Support Officer to join our IT team on a permanent, full-time basis. This is a great opportunity for someone who is looking to kick start their career in a professional services environment. As part of a small team, you will be exposed to all facets of our technology stack, gain some valuable experience, and develop important skills.

As part of the end-user experience function in the IT Team, your primary responsibility will be to ensure equipment is configured and ready for use as it is required.

To excel in this role, you will have strong interpersonal skills, coupled with a willingness and desire to learn and to contribute to the success of our team.

Responsibilities

• Provision of level 1 desktop support across the Firm’s standard operating environment.
• Laptop imaging and testing.
• Escalation of issues to level 2/3 team.
• Audio visual and presentation setup.
• Assisting with IT projects.

About You

You have the ability to work well with others in a proactive and collaborative manner. You enjoy problem solving and pride yourself on delivering excellent customer service in a fast paced and professional environment.

Qualifications

Previous experience in these areas is desirable but not essential:

• Intermediate to advanced experience with Windows 11 and Microsoft Office Suite including Microsoft Teams.
• Experience providing IT support in a medium sized office environment.
• Relevant IT qualifications (degree or certificate).

About Us

Our Purpose is Making A Real Difference. Together.

Our values of Fulfilment, Integrity, Courage, Collaboration and Excellence drive everything we do.

We believe that our people are our most valuable assets. Our goal is to provide our people with a working environment that is personally rewarding. In an open-planned workspace with a staff lounge and balcony overlooking Elizabeth Quay, we also provide our people with the following benefits:

• Health and wellness initiatives, including a comprehensive Employee Assistance Program, daily continental breakfast, and an annual Wellness Benefit.
• Firmwide retreat for our people to celebrate our wins and plan ways which we can continue to make Lavan a great place to work.
• Vibrant, social and collaborative work culture including a range of social events and initiatives.
• Volunteering and pro bono opportunities.
• Opportunities to join our Reconciliation Action Plan (RAP) Committee, Community Committee, and Diversity, Equity and Inclusion (DEI) Committee.
• Financial support programs including salary continuance, recruitment and client incentive referral programs, discounted services, LSL over and above award and competitive industry salaries.
• Ongoing study and education assistance.

Lavan is an equal opportunity employer that embraces diversity, equity and inclusion in the workplace. We are actively committed to our Reconciliation Action Plan (RAP) and supporting the employment of First Nations peoples. We believe that everyone deserves to feel respected, valued and safe. We strive to attract and develop exceptional people from diverse backgrounds and are committed to promoting a workplace without barriers.

We encourage people from all backgrounds and abilities to apply.

Your Application

To apply, simply click the ‘Apply’ button. If you have any questions, please contact our People and Culture Team (***************@lavan.com.au).

For more information, visit our website at