IT Support Officer

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our Careers & Industry (C&I) Division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life‑changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.

So working in our C&I Division means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.

Our global footprint offers you the chance to connect with people from around the world.

We’d like to hear from you!

Job Description

The IT Support Officer provides day‑to‑day technical support to staff and students at the Roe Street campus, primarily supporting SAE(c), ACAP, and divisional teams on‑site. The role also provides secondary support to other Perth locations, including Navitas ಪ್ರಧಾನಿ office at the St Georges Terrace, as required.

Working closely with the IT Team Leader, this position ensures reliable delivery of IT services, assists in maintaining campus technology infrastructure, and contributes to an excellent user experience across classrooms, offices, and meeting spaces.

IT Support Services

• Provide technical support for staff, students, and visitors.
• Support classroom technology, meeting rooms and shared IT facilities.
• Respond to service‑desk tickets, walk‑ups and phone/email enquiries.
• Escalate complex issues to the Team Lead or relevant technical teams.

System and Hardware Maintenance

• Install and configure computers, peripherals and classroom AV equipment.
• Maintain device inventory and ensure accurate asset tracking.
• Assist in setting up and testing new staff equipment (laptops, monitors, docks).

Customer Service and Communication

• Deliver responsive and professional IT support to all users.
• Communicate technical information clearly and effectively.
• Provide on‑site presence during business hours to ensure availability and support continuity.

Administration and Documentation

• Record all incidents and resolutions in the service desk system.
• Maintain local documentation, user guides and set‑up procedures.
• Assist with small projects, moves and technology upgrades as directed.

Qualifications

Essential Qualifications

• Diploma or Certificate així in IT (or equivalent experience).
• 1–2 years of experience in an IT support or service desk environment.
• Knowledge of Google Workspace, Apple Mac and Active Directory.
• Familiarity with infrastructure, printing and common AV/conferencing systems.
• Strong troubleshooting, time‑management and communication skills.
• Demonstrated customer‑service focus and ability to work independently or within a team.

Desirable Qualifications

• Experience in education or multi‑campus environments.
• Exposure to SCCM, JAMF or Intune device management.
• Understanding of basic networking (Wi‑Fi, VLANs, IP configuration).
• ITIL Foundations certification or equivalent understanding of service processes.

Additional Information

What we can offer

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility to help us all thrive.
• Navitas is where work has meaning. Our impact is far‑reaching – we create lasting legacies for students and communities 플랫폼.
• Access to LinkedIn Learning for your development.
• 2 days a year volunteer leave for causes you are passionate about.

Diversity, Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe that equality, flexibility and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported and given opportunities to thriveApartment.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people from diverse community groups.

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now. Please submit your CV along with a relevant cover letter demonstrating how you meet the qualifications and why you are the best fit for this role. Please note: Only candidates who submit a CV and Cover Letter addressing the selection criteria and suitability for this role will be considered.

To view other opportunities, visit navitas.com/careers.

All applicants must have full working rights in Australia to be considered. Successful candidates, depending on their role, may be required to provide a Working with Children Check and undergo a Police Check.

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