IT Support Officer

Opportunity

We are partnering with a highly regarded national professional services organisation to recruit an experienced Information Technology Support Technician for their Perth office. This is a hands‑on, people‑facing role where you will act as the first point of contact for technology support, while also providing more technical level one and level two assistance across the wider business. You will be part of a collaborative national support team, while remaining the go‑to person for on‑the‑ground support in Perth.

You will work standard office hours and benefit from a hybrid working arrangement of three days in the office and two days working from home.

Key Responsibilities

• Acting as the first point of contact for day‑to‑day technology support requests
• Providing level one and level two support across hardware, software and connectivity issues
• Responding to ad‑hoc walk‑up support requests, particularly for meeting rooms, audio visual setups and urgent user issues
• Supporting password resets, user access, onboarding and account management
• Delivering onsite support in Perth, with remote assistance to colleagues nationally as required
• Managing and troubleshooting applications such as document management systems and Microsoft platforms
• Supporting laptops, printers, mobile devices and the standard operating environment
• Logging, triaging and escalating tickets through a helpdesk system
• Maintaining accurate documentation and contributing to process improvements

About You

You will be a service‑oriented Information Technology professional who enjoys being the first port of call and thrives in a professional services environment.

Qualifications

• Previous experience in an Information Technology support or helpdesk role
• Experience working in a professional services environment (legal or similar highly service‑driven settings will be highly regarded)
• Strong level one and level two desktop support capability
• Experience supporting Microsoft 365 and document management systems
• Solid understanding of desktop hardware, connectivity and user support
• Confidence supporting senior stakeholders with clear, professional communication
• A proactive, collaborative approach and genuine enjoyment of user‑facing support

Benefits

• Hybrid working model
• Supportive, national team environment
• Strong focus on wellbeing, flexibility and long‑term career development

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are an award‑winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients and candidates to showcase their authentic selves.