IT Support Officer (L1)

Discover your 100% YOU with MicroSourcing! Position: IT Support Officer (L1). Work setup & shift: Remote | Must be open to shifting schedule.

Overview

Why join MicroSourcing? You’ll have a range of benefits and opportunities described below.

Responsibilities

• Helpdesk Support: Respond to inquiries and provide technical assistance via phone, email, or ticketing system. Log and document user issues, identify the problem, and attempt to resolve it or escalate to higher-level support when necessary.
• Troubleshooting: Diagnose and resolve technical problems reported by users, including issues with software, hardware malfunctions, network connectivity, or user errors.
• Issue Escalation: Assess the severity and complexity of technical issues and escalate to Level 2 or Level 3 support when required.
• User Training and Guidance: Provide basic training to users on software applications and IT tools. Give guidance on best p...