IT Support & Operations Specialist

Job Title:

• IT Support & Operations Specialist Job Summary We are seeking a proactive and organized IT professional to manage our day-to-day technical environment.


• This role is responsible for ensuring our team stays connected and productive by resolving complex technical issues, maintaining hardware, and managing the external vendor relationships that keep our infrastructure running.
• You will be the owner of our ticketing queue, ensuring that issues are prioritized effectively and resolved within our Service Level Agreements (SLAs).  This role will support level 1 ticketing issues.  Additionally, you will need to be able to support users across the bank who have limited non-technical experience.   Key Responsibilities 1.

Technical Support & Connectivity Network Support:

• Troubleshooting local area network (LAN), Wi-Fi, and VPN connectivity issues to ensure minimal downtime.