Job Description
Job Description
- Manage, analyze, resolve, and close IT tickets related to desktop, mobile devices, and end-user services in accordance with defined SLA targets.
- Perform incident and problem management activities, including root cause analysis, solution implementation, and continuous improvement recommendations.
- Provide IMAC services, including ordering, receiving, installation, delivery, repair, disposal, and inventory management of end-user IT devices.
- Respond promptly to service issues and user requests, ensuring high levels of user satisfaction.
- Install, configure, and support hardware, software, and mobile applications, particularly on iOS devices.
- Maintain accurate hardware and software asset records, including recharging activities, using relevant asset management and ITSM tools.
- Provide consultancy and user support for IT tools and services such as Microsoft 365, MS Teams, and related collaboration platforms. <...
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