Job Description
At Percepta, we bring first-class service across each market we support. As an _**IT Support Services Technician**_ working _**onsite**_ in our _**Mexico City**_ location, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The IT Support Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting to resolve customer issues. The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for escalating the issues that are outside of their area of competency and is responsible for following up on the issue until it has been resolved. The IT Support Technicians are the primary source for end user support.
The IT Support Technician follows documented work instructions to accomm...
**What You’ll Be Doing**
The IT Support Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting to resolve customer issues. The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for escalating the issues that are outside of their area of competency and is responsible for following up on the issue until it has been resolved. The IT Support Technicians are the primary source for end user support.
The IT Support Technician follows documented work instructions to accomm...
Apply for this Position
Ready to join Percepta? Click the button below to submit your application.
Submit Application