IT Support Services Technician

Requisition Title

IT Support Services Technician

At Percepta, we bring first-class service across each market we support. As a  IT Support Services Technician  in  Melbourne Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
 

The IT Support Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance to resolve customer issues. The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for escalating the issues that are outside of their area of competency an...