Job Description
- Carry out repairs, upgrades, and hardware installs.
- Keep a precise record of every IT asset.
- Aid in the implementation of new software and hardware.
- Offer Level 1 and Level 2 Technical Assistance:
- Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
- Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
- Install, set up, and manage software programs and operating systems (macOS, Windows).
- Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
- Fix problems with access rights, passwords, and user accounts.
- When required, escalate complicated problems to senior IT personnel or outside contractors.
- Give users precise, unambiguous instructions and direction.
Provide new hires with introductory training on IT systems and best practices. - In the help desk ticketing system, record all supp...
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