Job Description

Help Desk Coordinator Job Description

The Help Desk Coordinator will be responsible for providing technical support to clients, ensuring smooth operations and exceptional customer service.

  • Troubleshoot inquiries
  • Monitor ticketing systems
  • Collaborate with teams to resolve issues

This role requires strong analytical skills, effective communication abilities and a high level of problem-solving capacity. The ideal candidate will have experience in IT support services, knowledge of software applications used by the organization.
In this position you are expected to maintain accurate records, perform thorough investigations into customer complaints & provide detailed explanations of findings & solutions proposed. Key areas include:




  • Analytical skillset (including ability to identify root causes) ,


  • Critical thinking (ability...

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