IT Support Specialist

Job Description

• Provides support of all PC, network, and Server hardware and software applications included but not limited to: MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, administration of Sysaid or IT ticketing systems and various end user applications and computing devices.


• Receives direction for more complex issues from Lead Administrators or management.


• Ability to work in a highly regulated environment, adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.


• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications,


• Ability to work with people in a variety of cultures, cou...