Job Description
GENERAL DESCRIPTION / PRIMARY PURPOSE:
Proactively monitor ticket queue to ensure completion of all requests logged, making sure this is within SLA (Service Level Agreement) established. Provide technical support and assistance, whether on the phone, in person, or remotely, related to local and remote systems, and infrastructure such as end user devices, mobile/cloud-based applications, network, router and firewall equipment needed for business include but are not limited to analyzing, monitoring, and troubleshooting facility business applications and technologies across Dole Fresh Fruit company to ensure ongoing business operations.
MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:
·
·Daily monitoring the team’s queue of tickets and assign them to team members.
·Monitor tickets created by users from DFFNA ensuring completion of those but, also important, within SLA established.
Apply for this Position
Ready to join Dole? Click the button below to submit your application.
Submit Application