Job Description
Roles and Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
- Inventory management.
- Imaging of laptops & desktops.
- Assistance in fixing issues for conference rooms and working with vendor for room setup.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
- Network & Sharing printer installation.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good knowledge of DHCP, DNS.
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