IT Support Specialist

Description
The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie.


Essential Functions

• Provide technical support for end users in person, over the phone, and via remote tools

• Deliver hands‑on support for shop floor and operational technology equipment

• Resolve issues directly or escalate following defined processes

• Install, configure, and maintain hardware and software on IT and shop floor equipment

• Troubleshoot and escalate general hardware and software issues

• Image and enroll PCs according to corporate standards

• Perform basic Active Directory tasks such as password resets

• Provide training to end users on hardware and software

• Set up new employee PCs and support onboarding activities

• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation

• Purchase an...