IT Support Specialist

This is a remote position.

Technical Support and Troubleshooting

• Provide Level 1 and Level 2 technical support to internal users via phone, email, chat, or in person.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and other user-facing technologies.
• Collaborate with other teams to elevate and resolve complex technical issues.
• Document support activities, solutions, and procedures for the knowledge base and reporting purposes.

Device Configuration and User Management

• Configure, deploy, and maintain IT devices such as laptops, desktops, mobile devices, and peripherals.
• Perform user account management, including onboarding, offboarding, password resets, and access control.
• Support endpoint management activities such as updates, patch management, and compliance checks.
• Assist in enforcing IT security policies, including antivirus de...