it support specialist

Job Title: IT Service Operations Manager

A highly skilled and experienced professional is sought after to join our team as an IT Service Operations Manager.

Job Description

• The successful candidate will be responsible for providing high-quality technical support services to end-users, ensuring timely resolution of incidents and service requests.
  The role requires a strong understanding of ITIL frameworks and the ability to work effectively in a fast-paced environment.


• Key responsibilities include ticket intake, categorization, resolution, escalation, and closure using industry-leading customer-approved tools,
  developing strategic partnerships with vendors to deliver exceptional value-add solutions that meet business needs,


• demonstrating expertise in problem-solving through logical reasoning skills backed up by relevan...