Job Description
An important company is looking for you to be part of the team:
**Main Responsibilities**:
Provide Tier I and Tier II customer service and technical support to end-users for hardware and software
- Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
- Provide guidance and explain policies and procedures to end-users
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
- Train customers on new devices and technologies
- Install software on new or existing devices, in accordance with standard procedures
- Performing tests and evaluations of new software/hardware
- Set-up of new equipment, devices, and users, in accordance with standard procedures
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
- Contribute to documentation of incidents, in...
**Main Responsibilities**:
Provide Tier I and Tier II customer service and technical support to end-users for hardware and software
- Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
- Provide guidance and explain policies and procedures to end-users
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
- Train customers on new devices and technologies
- Install software on new or existing devices, in accordance with standard procedures
- Performing tests and evaluations of new software/hardware
- Set-up of new equipment, devices, and users, in accordance with standard procedures
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
- Contribute to documentation of incidents, in...
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