IT Support Specialist

Skill- SD Agent

Experience - 4 to 6 yrs

Location- Hyderabad Deccan Park

JD:

- Handle incoming calls, emails, and chat requests from users.

- Log incidents and service requests accurately in the ticketing system.

- Provide first-level troubleshooting for hardware, software, and network issues.

- Escalate unresolved issues to appropriate support teams.

- Follow up on open tickets to ensure timely resolution.

- Maintain knowledge base articles and update documentation.

- Ensure compliance with SLAs and ITIL processes.

- Communicate effectively with users regarding status and resolution.

- Identify recurring issues and suggest improvements.