Job Description
Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!
The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team members onsite and remote, and also functions as a mid-level escalation point for various technologies.
**IT Support Specialist Responsibilities**:
- This is a mid-level IT support role that serve as an escalation resource of the helpdesk team
- Work hours are 8:00 AM - 5:00 PM, local time; afterhours work as-needed to complete open tasks
- Provide excellent customer service through effective communication and active engagement.
- Resolve IT requests within established Service Level Agreements (SLA).
- As needed, escalate IT issues to senior-level technicians, infrastructure team or IT management
- Manage own hel...
The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team members onsite and remote, and also functions as a mid-level escalation point for various technologies.
**IT Support Specialist Responsibilities**:
- This is a mid-level IT support role that serve as an escalation resource of the helpdesk team
- Work hours are 8:00 AM - 5:00 PM, local time; afterhours work as-needed to complete open tasks
- Provide excellent customer service through effective communication and active engagement.
- Resolve IT requests within established Service Level Agreements (SLA).
- As needed, escalate IT issues to senior-level technicians, infrastructure team or IT management
- Manage own hel...
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