IT Support Specialist

As an IT Support Specialist, you will be assisting on customer daily issues in a timely manner while delivering an amazing customer experience. It is important to understand the communication arts and preferably to have some basic entry-level IT skills.

Key Responsibilities

• Resolve customer's daily support tickets in a timely manner with high satisfaction.
• Collect and analyse facts about customer issues, and collaborate with the T2 escalation team to successfully resolve the issue for customer.
• Will travel to customer's place on the same regional or outstation other state.
• Support on the pre-sales process and attend sales meeting with sales representative.
• Amazing verbal and written communication skills.
• Excellent problem-solving skills.
• Quick learner, proficient in understanding and absorb new information.
• Working with a group of people to achieve a shared result in an effective manner....