IT Support Specialist

Responsibilities

• Providing 1st and 2nd level IT on‑site and remote support to employees in several countries.
• Supporting Windows systems and services: Desktops, Printers and Servers.
• Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
• Supporting and ensuring maintenance of company IP telephone system, end user phones, fax, etc.
• Diagnosing and resolving ongoing hardware/software issues.
• Carrying out periodic updates of the operating systems or applicable software.
• Effectively participating in local and global projects.
• Having responsibility for the maintenance and update of hardware inventories and software licenses.
• Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
• Maintaining users’ m...