IT Support Specialist L1/L2

About the job IT Support Specialist L1/L2

The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues.

The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow experience considered a plus.

Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to:

• Workstations, laptops, and peripherals (printers, scanners, etc.)
• Operating systems and standard business applications
• Network connectivity (LAN/WAN)
• Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation.
• Collaborate with onshore IT teams to escalate and resolve complex issues.
• Install, configu...