IT Support Specialist (Level 1)

Overview

We are modernizing how IT Services operates, shifting from reactive firefighting to proactive, scalable support. As an IT Support Specialist (Level 1), you are the frontline of this operation, ensuring employees receive timely, professional IT support while building strong fundamentals in modern IT environments.

This role focuses on execution, learning, and reliability. You will operate under guidance, with design decisions, policy definition, and deep platform configuration owned by senior team members.

This is not just about resetting passwords. It’s about delivering quality support, learning structured IT operations, and growing steadily with coaching and support.

Your Responsibilities

• Support users: Provide first-line support for hardware, software, and access issues (Windows, Microsoft 365 / Slack / Zoom).
• Onboard & offboard staff: Set up user accounts, issue devices, and support smooth employee tr...