IT Support Specialist

STS Technical Services is hiring an IT Support Specialist to support a growing manufacturing operation in Milwaukee, Wisconsin. This role blends Level 1 and Level 2 responsibilities and is ideal for someone who enjoys being hands on, solving problems end to end, and supporting both office users and manufacturing floor operations. You will serve as the first point of contact for technical issues while also owning more advanced troubleshooting and system support. Position Summary The IT Support Specialist provides day to day technical support to office staff and manufacturing teams, resolves escalated issues, and ensures reliable operation of user endpoints and critical equipment. This role supports Windows environments, Office 365 applications, Active Directory tasks, and manufacturing floor devices while documenting solutions and maintaining consistent service quality. Level 1 Responsibilities Respond to help desk tickets, phone calls, and walk up support requests Perform basic trouble...