Job Description

Position Summary

Reporting to the Manager, IT Support Services, The IT Site Support Specialist plays a critical role in delivering 1st & 2nd level technical support to maintain the smooth operation of technology systems & devices across our entertainment locations & home office. This position is responsible for ensuring adherence to policies & procedures while fostering a safe & welcoming work environment. The ideal candidate will bring technical expertise, excellent communication skills, & a commitment to customer satisfaction.


Key Accountabilities 

  • Gaming & Guest Systems Support: Provide comprehensive support for all back-end Gaming, Hotel & POS systems. Support our Gaming Management workstations, peripherals, & Customer-facing devices (ticket redemption, jackpot, cash advance, ATM’s & Marketing kiosks). Support various audio/video platforms to ensure optimal performance. Manage Crestron & the Samsung Lynk cloud platforms for AV systems
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