IT Support Specialist

Job Description

Role: IT End User Support Specialist / Desktop Support Engineer/ IT Support Engineer/Specialist

For IT Infrastructure / INF End User Services /End User Operation APAC / External Resources

Responsibilities:

• Provide 2nd level end user support for standard infrastructure applications and services calls from APAC users which are escalated by the Service Desk 1st Level Support
• Provide 2nd level end user support for user account related topics
• Collaborate with other IT functions to seek new opportunities to make their processes more efficient, effective, and/or secure.
• Active involvement and make recommendations to utilize and implement improvements to IT systems to meet needs. Determine/gather requirements to present possible solutions or improvements
• Regular alignments with team members in other regions(APAC, EMEA, US)
• Serve as regional expert & point of contact for incident escalation, ...