IT Support Specialist

Overview

Role Overview: The IT Support Specialist is responsible for the day-to-day delivery, coordination, and continuous improvement of internal IT services across the organization. This role serves as the first point of ownership for internal IT support requests, ensuring timely resolution, clear communication, and strong user experience. This position plays a critical role in enabling productivity, supporting operational excellence, and advancing the organization’s broader digital transformation initiatives.

Why This Role Matters

This role is foundational to ensuring employees can work effectively, securely, and confidently every day. This position helps create a reliable digital backbone that supports growth, governance, and transformation across the organization.

Key Responsibilities

• Internal IT Support
• Act as the primary owner of all internal IT support requests, including hardware, software, access, and connectivity i...