IT Support Specialist

Key Responsibilities

• Provide first-line technical support to staff via phone, email, or in person.

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain operating systems, applications, and peripherals.

• Manage user accounts, permissions, and access rights (e.g., Active Directory, Office 365).

• Monitor system performance and ensure security protocols are followed.

• Document support requests, resolutions, and maintain knowledge base articles.

• Assist with IT asset management, including procurement, inventory, and lifecycle tracking.

• Collaborate with IT administrators on system upgrades, patches, and backups.

• Train employees on best practices for IT security and productivity tools.

• Escalate complex issues to higher-level support or vendors when necessary.

<...