IT Support Specialist

Reporting Lines

Under the direct supervision of the Information Technology Officer (Global Operations and Digital Office group), the IT Support Specialist will perform specific tasks.

Technical Focus

The IT Support Specialist will be expected to support the Global Operations Team in carrying out its mandate and is therefore expected to have general knowledge and experience in the areas of customer and technical support, with customer care and satisfaction and general IT support.

Tasks and responsibilities

• Act as first point of contact for rapid response (key events, senior management, others as needed) requiring assistance in resolving IT-related problems across multiple platforms including but not limited to Microsoft Windows, Mac OS, Android, iOS, and videoconferencing tools. This consists in logging requests, resolving IT issues, providing trouble-shooting support for non-standard problems, disseminating IT-related mater...