IT Support Specialist-Start: ASAP - 6 months - Remote&On-site

For our customer we are looking for an Support Specialist.
The primary responsibility of the IT Field Operations - Support Specialist role is to ensure that the IT infrastructure and end-user devices in the assigned region operate smoothly-both remotely and on-site-while efficiently managing the entire hardware life cycle.

Responsibilities

• Remote Desktop Support (Level 1.5): Provide remote support for end-users, troubleshoot software and account issues, perform initial incident analysis, ticket triage, and guide users via self‑service resources.
• Technical & On‑Site Support (Level 2): Deliver on‑site and remote support for hardware, software, and network issues; perform installations, configurations, imaging, and upgrades; collaborate with global IT teams to resolve complex problems.
• Hardware Asset Management (HAM): Manage the full hardware life cycle, utilize asset management tools, conduct inventories and audits, ensure secure disp...