IT Support Specialist – Tier 1

As an IT Support Specialist – Tier 1, you will be the first point of contact for employees, providing frontline technical support, access management, and initial troubleshooting. This role is ideal for professionals with hands‑on Service Desk experience who enjoy helping users and working in a structured, enterprise IT environment.

Requisitos

• 6 months to 2 years of experience in IT Support, Help Desk, or Service Desk (Tier 1).
• Hands‑on experience with Windows 10/11, Microsoft 365, Active Directory or Azure AD, ticketing systems (Zendesk, ServiceNow, Jira, etc.).
• Basic understanding of VPNs, networking fundamentals (DNS, DHCP, TCP/IP).
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer‑service mindset.
• Ability to work onsite and follow defined schedules.

Responsibilities

• Act as first‑level support for employees via ticketing system, phon...