IT Support Specialist

Your role & responsibilities

As an IT Support Specialist at Xanadu, you’ll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.

• Act as a first point of contact for IT support requests
• Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees
• Set up and configure new laptops and desktops (Windows, Mac, or Linux)
• Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripherals
• Assist with user onboarding and offboarding (account creation, hardware setup, etc.)
• Support audio/visual setups for meetings and presentations
• Maintain and update IT documentation for common tasks and procedures
• Perform moves, adds and chang...