Job Description

Job Title: IT Support Specialist
 Location: Tulsa, OK
 Status: Hourly / Non-Exempt
 Reports To: IT Manager

Position Summary

We're seeking an experienced IT Support Specialist to join our growing infrastructure team. This role provides first and second-line support to employees across multiple US locations, requiring someone who can work independently, think critically about technical problems, and deliver exceptional customer service. You'll troubleshoot complex issues, assist with IT projects, and have opportunities to expand your skills in areas like networking, security, and cloud administration.

What You'll Do

  • Provide first and second-line technical support via ticketing system, resolving 70%+ of issues without escalation
  • Perform physical hardware installations including workstation setup, peripheral configuration, and basic network cabling
  • Troubleshoot and resolve issues with W...
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