Job Description

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Support Specialist. 

The missions

  • Provide IT support to users (on site and remote)
  • Provide level 2 support for incidents escalated by the service desk, Working closely with them to resolve issues in timely manner with a focus on satisfaction
  • Work in remote collaboration with the teams based abroad as well as with the squads.
  • Escalate and track tickets escalated to other support teams (Security, Technical Services, etc.).
  • Documenting resolution processes and methods. Ensure that the table of known incidents and problems is always up to date. 
  • Proactively propose automation or processes to improve user satisfaction.
  • Detect recurring incidents or requests with a view to continuous improvement. 
  • Participate in the qualification of new IT equipment and the testing of new applicatio...

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