IT Support Supervisor

We are seeking an experienced and motivated IT Support Supervisor to lead our regional Service Desk team. In this key leadership role, you will be responsible for guiding the team that delivers high-quality Level 1 and Level 2 technical support. The ideal candidate is a proactive leader with strong communication and operational management skills, capable of driving performance in a fast-paced, multi-shift environment.

Key Responsibilities

• Lead, mentor, and develop a team of IT support analysts to achieve excellent service delivery and user satisfaction.
• Manage the escalation process for complex technical issues, ensuring adherence to service level agreements.
• Deliver remote technical support for end-user computing, including software, hardware, and basic network connectivity problems.
• Uphold high standards of documentation for all incidents, requests, and resolutions within the ticketing system.
• Oversee the continuous impro...