IT Support Team Leader

The Manager, Customer Care is responsible for leading the Customer Care team in Poland within the Domains, Identity and Software (DIS) division of the company. This role combines strategic leadership with hands-on management to ensure exceptional customer service, optimize support operations, and enhance the overall customer experience. A key aspect of this role involves integrating AI-driven tools and solutions to streamline processes, improve service delivery, and drive customer satisfaction.

• Lead, mentor, and develop a high-performing customer care team.
• Provide training to enhance team capabilities, including leveraging AI tools and platforms for customer care.

AI-Driven Process Optimization

• Identify opportunities to implement AI solutions to enhance customer support, such as chatbots, predictive analytics, and sentiment analysis tools.
• Work with internal teams to design and deploy AI-based systems that improve respons...