Job Description


IT Support I


Onsite - Arlington, Tx

Security Clearance, or Ability to obtain clearance is required.

 

Responsibilities:
  • Supports end users by resolving hardware and software problems, installations of applications, deployment of new technology.
  • Performs client setup at desktop level –installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
  • Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment;makes repairs and corrections where required. 
  • Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
  • Supports remote computing and telecommuting clients
  • Document resolutions using service desk ticketing system.
  • Works with vendors to request service regarding software and hardware failures under maintenance.
  • Evaluate software and ...

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