IT Support - Tech II - Arlington

IT Support II

Onsite - Arlington, Tx

Security Clearance, or Ability to obtain clearance is required.

Responsibilities:

• Supports end users by resolving hardware and software problems, installations of applications, deployment of new technology.
• Performs client setup at desktop level – installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
• Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required. 
• Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
• Supports remote computing and telecommuting clients
• Document resolutions using service desk ticketing system.
• Work...