Job Description
**Description**
**SAIC** is seeking a **IT Support Technician 3** to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients.
**ONSITE 5 DAYS – Washington, DC.**
Job Duties:
+ Responsible for providing IT support to end users for complex issues.
+ Escalation points for IT Support Techs level 1 and 2.
+ Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs.
+ Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.
+ Providing end-user software and hardware troubleshooting and support in-person or over the phone.
+ Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps.
+ Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
+ Applyi...
**SAIC** is seeking a **IT Support Technician 3** to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients.
**ONSITE 5 DAYS – Washington, DC.**
Job Duties:
+ Responsible for providing IT support to end users for complex issues.
+ Escalation points for IT Support Techs level 1 and 2.
+ Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs.
+ Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.
+ Providing end-user software and hardware troubleshooting and support in-person or over the phone.
+ Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps.
+ Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
+ Applyi...
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