IT Support Technician

IT SUPPORT TECHNICIAN BENELUX
The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client.
Main functions
User´s support: remote and on-site support.
Microsoft System Administration: Medium level. Appreciate AZURE's knowledge.
Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
Give remote support and physical support to all stores in EMEA.
Experience with ticketing system tools (Manage Engine and JIRA).
Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires).
Phone support for internal users.
Incident Management (SLA)
Acknowledge Network devices (medium level) (Routers, Switches, Firewall)
Document incidents/Problems in Ria's store applications
Ge...