Job Description
Our Client, a Business Solutions company, is looking for a IT Support Technician for their Bartlesville, OK/Remote location.
Responsibilities:
Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).
Issues are reported via email.
Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high visibility issues to immediate supervisor.
Escalates calls to the appropriate departments as needed.
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
Performs other duties as assigned. Supports the organization's quality program(s).
Requirements:
Bachelor's degree from an accredited college or university preferred.
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