Job Description

Job Description:

  • The IT Support Technician provides systems and technical support to end users, addressing moderate to complex computer system issues for internal and external customers.

  • This role involves responding to support requests, troubleshooting issues, documenting incidents, and ensuring timely resolution while supporting organizational quality standards.


Requirement/Must Have:


  • Ability to provide moderate to complex IT systems support to end users.

  • Strong troubleshooting skills for software and technical issues.

  • Ability to respond to support requests via email and other channels.

  • Ability to document, track, and monitor issues through resolution.

  • Ability to escalate high-visibility or complex issues appropriately.

  • Strong understanding of workflows and busin...

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