IT Support Technician

Description:
**This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, NOT OPEN TO REMOTE** Position is onsite** PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME
PRIMARY PURPOSE To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions ...