Job Description

IT Support Technician

Position Overview

An IT Support Technician is needed to provide advanced technical assistance within a fast‑paced support environment. This role serves as an escalation point for the service desk, supporting hardware, software, and networked devices through phone, ticket, email, remote tools, and hands‑on troubleshooting. The technician will assist with installations, repairs, and device deployments while maintaining strong customer service and adaptability.

Key Responsibilities

  • Assist technical staff with installation and repair of printers, video conferencing equipment, and various peripherals.
  • Respond to user inquiries via phone, ticket, and email in a timely and professional manner.
  • Perform advanced troubleshooting for desktop and laptop hardware and software issues.
  • Support documented Level 3 tasks using established runbooks or knowledge base mat...

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