IT Support Technician

Requirements

Must have:

- Previous experience in an MSP or fast-paced IT support environment (preferred) - Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure - Familiarity with RMM and PSA tools - Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) - Excellent written and verbal communication skills - Knowledge of backup systems - Knowledge of firewall and switch configurations - Ability to manage multiple tickets simultaneously while remaining organised - Positive, proactive, customer-first attitude - CompTIA A+, Network+, or similar certification (desirable) - Experience with Intune/Endpoint Manager (desirable) - Cisco CCNA (desirable)

Responsibilities:

- Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits - Work within defined SLAs and ensure excellent customer satisfaction - Troubleshoot issues across Apple and Microsoft ...